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Systems Engineer (No of Positions 3)

Responsibilities:

  • Manage the rollout of each new system delivery project as it comes from Sales, including unique installation and configuration issues.
  • Manage and monitor the installed systems and their infrastructure
  • Manage the configuration of each system as customer’s needs change.
  • Serve as a primary point responsible for the overall health, performance, and capacity of the systems
  • Provide 1st and 2nd level support for the installed systems
  • Proactively ensure the highest levels of systems and their infrastructure availability
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Participate in the design of information and operational support systems
  • Prioritize and work with internal/external teams for the fixes/workarounds.
  • Analyze frequent problems and report to development team.
  • Maintain the Service level agreement (SLA).
  • Continuously refine and promote Professional Services routines and documentation.
  • Liaise with vendors and other IT personnel for problem resolution.

Requirements:

  • At least Bachelor’s degree or similar in Computer Science and 2-3 years of experience in the field or in a related technical area.
  • Strong experience with Linux (Redhat, CentOS) administration.
  • Experience with MySQL / MariaDB database, reports, backups and replication of databases.
  • Knowledge of SQL queries optimization and indexes.
  • Experience with server virtualization environments (VMware, Red Hat Virtualization) preferred.
  • Experience deploying mission critical systems, internal or on customer site.
  • Experience with planning for SLA-quality support.
  • Requires occasional/rotational 24×7 on call support upon notification of critical alert or due to maintenance to minimize outages for end user population.
  • Stay abreast of advances and trends in technology and general business developments.
  • Ability to configure and deploy server builds.
  • Experience in scripting in some administrative language (Perl, bash shell).
  • Experience with hardware and peripheral configuration.
  • Must be proficient with ITILv3, ITIL foundation certification would be a big PLUS
  • Solid networking knowledge (OSI network layers, TCP/IP), confident with networking, switches, routers and firewalls.
  • Individual having experience of singling protocols SS7 and SIGTRAN will be preferred
  • Good communication skills in English.
  • Knowledge of telecom network architecture is a HUGE PLUS.
  • Ability to travel to remote locations.

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