Responsibilities:
- Manage the rollout of each new system delivery project as it comes from Sales, including unique installation and configuration issues.
- Manage and monitor the installed systems and their infrastructure
- Manage the configuration of each system as customer’s needs change.
- Serve as a primary point responsible for the overall health, performance, and capacity of the systems
- Provide 1st and 2nd level support for the installed systems
- Proactively ensure the highest levels of systems and their infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Prioritize and work with internal/external teams for the fixes/workarounds.
- Analyze frequent problems and report to development team.
- Maintain the Service level agreement (SLA).
- Continuously refine and promote Professional Services routines and documentation.
- Liaise with vendors and other IT personnel for problem resolution.
Requirements:
- At least Bachelor’s degree or similar in Computer Science and 2-3 years of experience in the field or in a related technical area.
- Strong experience with Linux (Redhat, CentOS) administration.
- Experience with MySQL / MariaDB database, reports, backups and replication of databases.
- Knowledge of SQL queries optimization and indexes.
- Experience with server virtualization environments (VMware, Red Hat Virtualization) preferred.
- Experience deploying mission critical systems, internal or on customer site.
- Experience with planning for SLA-quality support.
- Requires occasional/rotational 24×7 on call support upon notification of critical alert or due to maintenance to minimize outages for end user population.
- Stay abreast of advances and trends in technology and general business developments.
- Ability to configure and deploy server builds.
- Experience in scripting in some administrative language (Perl, bash shell).
- Experience with hardware and peripheral configuration.
- Must be proficient with ITILv3, ITIL foundation certification would be a big PLUS
- Solid networking knowledge (OSI network layers, TCP/IP), confident with networking, switches, routers and firewalls.
- Individual having experience of singling protocols SS7 and SIGTRAN will be preferred
- Good communication skills in English.
- Knowledge of telecom network architecture is a HUGE PLUS.
- Ability to travel to remote locations.