preloader

Support and
Maintenance Services

We offer flexible & scalable support 24/7 to ensure your business is up and running smoothly

Support and
Maintenance Services

We offer flexible & scalable support 24/7 to ensure your business is up and running smoothly

One team. One goal- Continuous Support

No time is an inconvenient time for fixing issues; we give you a clear edge through 24/7 support that can deal with issues whenever they occur. Our fully-customized monitoring and maintenance platform allows us to monitor, identify and fix critical system health and performance issues, in real-time. We don’t offer just an extra set of eyes, we offer an expert team that levels up your business

24/7

Around the
clock service

90%

Proactive
solutions

50+

Support & maintenance

24/7

Around the
clock service

90%

Proactive solutions

50+

Support & maintenance

From Business Deals to Strong Partnerships

We have a 3-tiered process to provide the support you need.

Service Desk/ NOC
Service Desk/ NOC

We register a ticket for your query, at this point, along with issue routing, providing proactive surveillance, remote monitoring and reporting.

Support and Operations
Support and Operations

Next step, you get a dedicated support engineer who is trained in identifying problems proactively, provides service requests and optimizes the system.

V-ops, Engineers & Architects
V-ops, Engineers & Architects

Escalation to level 3 means your query is in expert hands. We provide maximum support through quality assurance, product enhancements and production support.

Dedicated Software Maintenance and Support Services

From adaptive, corrective, preventive to perfective support, we offer a full range of maintenance and support services. Our team provides you with a competitive edge through efficient processes and above market average performance.

Ongoing System Maintenance
Ongoing System Maintenance

Bug fixing, Backups, stability monitoring, and 24/7 support

Managed Operations
Managed Operations

A dedicated, 24x7x365 support team via phone, chat, and online support ticket.

Upgrades
Upgrades

Software features & functionality upgrades

Technical Troubleshooting
Technical Troubleshooting

Diagnosing the source of problems with hardware, software, and other products

System Enhancements
System Enhancements

Engineering the software continuously by fixing debugging code and functionality error

Regular Upgrades
Regular Upgrades

Significant changes and major improvements to your existing ecosystem

Reengineering
Reengineering

Remodelling software solutions to meet changes in environment and business needs

NOC/SOC services
NOC/SOC services

Surveillance at detecting and responding to cyber threats.

Dedicated support
Dedicated support

Proactive support at multiple points

Migration
Migration

Seamless transfer of accounts, data, and functionality from one environment to another

Frequently Asked Questions

What are NOC services?

NOC Services refer to the monitoring and remediation services for servers, networks, applications, databases and workstations from a remote network operating center.

How will NOC help my business?

NOC will provide 24x7x365 monitoring of all network components, ensuring all network hardware and software platforms are configured for optimal performance, security, and availability.

HospitAll

The first-ever digital platform for the health sector

HospitALL is a healthcare marketplace which digitally connects the users to various medical services.

HospitAll

The first-ever digital platform for the health sector

HospitALL is a healthcare marketplace which digitally connects the users to various medical services.

HospitAll

The first-ever digital platform for the health sector

HospitALL is a healthcare marketplace which digitally connects the users to various medical services.

Our Strategic Network

We are your right partner and digital enabler- not just a vendor. We build mutually beneficial relationships and nurture them with transparency and integrity.

Recognition

Standing Among The Best

We are ecstatic to announce that we have won TOP IT STARTUP-GOLD AWARD by the PSEB for the fiscal year 2017-2018

Need more information

For further queries, schedule
a meeting with us

Schedule a call

Talk with our expert team

Drop us an email

Let’s start the discussion

Explore more

DevOps

Agile DevOps handles the entire development cycle by automating and monitoring the software development process

We believe in shared leadership and formulating strategic partnerships to synergize businesses via strategy, technology, and people.